The Community Manager

Useful Conference Preparation Tips

by Jenn Pedde on 2012.05.10

In today’s online heavy world, conferences provide an excellent way to bridge the online / offline gap. The amount of networking and connections you can make nowadays on social platforms and virtual events is staggering, but that doesn’t replace the quality of meeting someone face to face. Conferences provide the ability to not only meet [...]

Communities and The Ratios That Bring Insight

by Chris Dowsett on 2012.05.08

Being a data analyst, I sometimes talk with organizations that struggle to use data. I see good research sit on a shelf because it’s either overwhelming and businesses can’t translate the numbers into action, or they’re looking at the wrong numbers. One of the quickest ways to really understand your data and, by association, your [...]

Community Management of the Future

by Jenn Pedde on 2012.05.07

Even though Community Management seems to be at it’s height, we’ve still got a long way to go before we come to some kind of consensus as to what CMs do day to day, what they’re called, and what we expect them to do. So what does the future of Community Management look like to [...]

Say Hello to Connie Arroyo — The First TCM Community Manager Spotlight!

by Jenn Pedde on 2012.05.01

At the end of 2011 we announced a call for nominations of your favorite community managers. We received quite a few submissions and we are happy to announce our first #CMSpotlight! She has a plethora of experience and I think we can all agree that her community is probably one of the most vibrant ones [...]

How your Product and Community can Become One

by David Spinks on 2012.04.30

Community is not marketing. Community is part of your product. It’s part of the User Engagement Cycle. In the cycle, marketing drives users into the cycle. Users connect with your product, then with your brand, and then a community is formed when they connect with each other which will then improve your product. How will [...]

Who's Hiring? Community Manager Jobs Available Now

The Best (and Worst) Community Management Job Descriptions

by Jenn Pedde on 2012.04.23

Whether you are either looking for a community management job, or looking to create one for your business – it’s not easy due to the lack of one solid defined way of describing everything digital. That’s where we come in. If you want to do community management and not just social media management, there are [...]

How to Choose the Right Community Program

by David Spinks on 2012.04.18

“We need a community! Go o’ mystical community manager, and build us a thriving community!” Shut up you. Blindly saying “We need a community!” won’t get you very far. There are many different community programs which are built for entirely different purposes. You have many different kinds of users. Some are more active than others. [...]

#CmgrChat – 2/22 – Handling Trolls, Tales From Under the Bridge

by Jenn Pedde on 2012.04.11

Every community deals with this at one point or another. Whether one of your regular members starts acting out, or someone new just comes in to start messing stuff up, you’re going to have the occasional rabble rouser. The word Troll has come out of the internet over the years as a person who [...]

#CmgrChat – 2/8 – Community Guidelines

by Jenn Pedde on 2012.04.09

Being a part of a community doesn’t come without some guidelines, rules, & regulations to follow. Have you ever been a part of an organization that didn’t have something to adhere to? Without any of that, you run the risk of entering into chaos. The best community managers create guidelines that encourage, support, and best [...]

Working Solo: Tidbits from 4 Community Managers

by Judi Huck on 2012.04.06

Nobody wants to be a beat up piñata. If you’ve been a community manager for a while, you know exactly where this reference comes from. In case you need a refresher, you can go directly inside my mind to find out. Today I was on a call with fellow members of The Community Roundtable, regarding strategies [...]