#CMGRChat has been around since September 2010 and that's pretty much an eternity in the world of Twitter chats! Kelly...
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#CmgrChat Digests (Wed 2-3pm EST)
Community Loyalty
My grandfather was one of the most brand loyal people I've ever met in my life. He had a well stocked pantry of brands...
The Psychology Behind Community Management
When it comes to building community it isn't all just numbers and social media tools. There's an element of knowing...
The Role of the Community Manager in 2014
We've discussed the role of the community manager a few times in #cmgrchat over the years because we love to see how...
The Definition of Community Management
It seems as though people are always saying there's no conclusive definition of community management. It is true the...
How NASA Builds Community
In the fall we held a special 2-year anniversary #cmgrchat with special guests from NASA. They manage a significant...
What Does a Community Strategist Do?
"So what would you say you do here?" might just be one of my all time favorite Office Space quotes. And it's...
Community Influence – Online and Off
One of the biggest differences between a Social Media Manager and a Community Manager is the offline component of the...
Community Management for Nonprofit Organizations
We so often talk about communities and how they fit into support, content, marketing, pr, etc---but we had never...
Social Media Compliance, Regulation, and Disclosure
As social media increasingly becomes accepted and utilized by brands large and small, the legalities and regulations...
How to Manage a Forum Community
Way before Social Media entered the scene, forums were the big kids on campus. Pretty much since the days of the AOL...
Community Management Books & Their Takeaways
It's hard to be in any position these days without continuing to develop professionally. Without actually going back...