Integrating in-person events with online community efforts is becoming increasingly popular, and not just for location-based communities but for others as well - presenting a way to deepen relationships with your brand's most loyal fans. Below are some practices that...
Nobody wants to be a beat up piñata. If you've been a community manager for a while, you know exactly where this reference comes from. In case you need a refresher, you can go directly inside my mind to find out. Today I was on a call with fellow members of The...
Forums are the greatest vehicles for community development, and this post gives tips for launching a forum. In initial stages, there is an extremely short list of essential forum features. They are: discussions, notifications, analytics and member profiles. The Pillar...
Privacy restrictions ultimately depend on the type of community and whether or not a community is a part of a regulated industry. In which case, higher privacy standards are mandatory. Although many community managers disagree on privacy policies and communities, most...
The idea of outsourcing community manager responsibilities evoked some strong responses in this #CmgrChat. Community Managers are often pulled in a number of directions, which may or may not fall under their actual job descriptions. The job title has grown to become...
Social good/social capitalism. It all boils down to organizations and corporations furthering a social mission and executing on plans to help others. The following is a thoughtful chat about social efforts, including whom to follow so you can stay up-to-date. It's not...
"You're a dying social network if Rupert Murdoch is interested in buying you," joked Prash Sabharwal, during this more light-hearted installation of #cmgrchat. Despite cracks, chat participants take a [semi-]serious look at what constitutes a dying network and how to...
Many community managers monitor social media properties other than Facebook and twitter. And many are jumping right onto the Google+ bandwagon! This conversation examines just how community managers are able to successfully manage all roads that lead to engagement....
Esteemed guest Blaise Grimes-Viort put it best in this chat when he said, "People interacting with a brand and not each other is not a community in my mind." Although the hiring of "community managers" has really taken off in the past couple of years, and businesses...
From veterans to novices, this chat offers good advice on how to enter community management. Evan Hamilton, of the B2B app UserVoice, suggested that the new term for community manager ought to be Chief Happiness Officer (despite the "slightly awkward" acronym)....