The year was 2010. I had my first official community manager job at a company called Alliance Relocation Services in Syracuse, NY after returning home from spending nearly three years in Asia teaching and building communities for expats in South Korea. Kelly Lux was...
#cmgrchat got its start in September 2010, meaning that we're in our fifth year of hosting an online Twitter chat. At no point has interest waned, and every week about 50-100 community managers come and send anywhere from 600-1000 tweets in a single hour on the topic...
This post originally appeared on the Harvard Business Review as written by Sarah Judd Welch, the Founder of Loyal, a community development studio. A New Year's Eve tweet announced the launch of the Nike Community Forum. You could be forgiven for not noticing. Today,...
#CMGRChat has been around since September 2010 and that's pretty much an eternity in the world of Twitter chats! Kelly and I are really excited that people continue to come and discussion topics related to the community industry each week. The numbers don't lie...
My grandfather was one of the most brand loyal people I've ever met in my life. He had a well stocked pantry of brands such as Heinz, Downy, and Dial Soap and I never once saw him buy anything outside of the brands he knew and loved. To some extent I find myself the...
When it comes to building community it isn't all just numbers and social media tools. There's an element of knowing how people function, what makes them tick, why they do what they do and why they buy what they buy. When people join a community and stay in that...
Looking for a new gig? Curious about what's out there? Want to change fields and hop into community? Well, there's a list for that and it's below. Be careful when looking at all of the descriptions! Community Management can consist of very analytical and data driven...
"Why do you build community?" is a question I've been asked A LOT lately. And when I say A LOT, in all caps, let's say it's somewhere between 3-5 times per day over the course of the last two months for a variety of reasons by all sorts of people. Each time someone...
We've discussed the role of the community manager a few times in #cmgrchat over the years because we love to see how the answers evolve. The first time in 2010 we talk about the job description and community reporting structures. The second time was in 2012 when we...
It seems as though people are always saying there's no conclusive definition of community management. It is true the definition will vary from start up, to nonprofit, to agencies, and corporations, but regardless of the type of business you find yourself in, there is...