As social media increasingly becomes accepted and utilized by brands large and small, the legalities and regulations mustn't be an after thought. Brands can get themselves into a bit of hot water if the wrong things are said, or if they aren't transparent enough in...
You know that feeling when you lose someone, and you often reflect back and wonder if there was more you could have done while you still had the chance? Well, this week something a bit like that happened on one of the communities I moderate. A Surprising Goodbye One...
Way before Social Media entered the scene, forums were the big kids on campus. Pretty much since the days of the AOL chat room in the 90s to gaming threads & news site message boards, online community management focused on these day to day. This is where online...
Google Plus' (Google +) group video chat feature, called Hangouts, is an excellent tool to further engage a community---with facial expressions and tone of voice. Along with the ability to chat with up to ten people, it really is close to being together in person. For...
This month's cmmeetup was a discussion about online video streaming. The panelists were Tim McDonald, community manager for Huffpost Live, Jessica Salinas, the community manager from Livestream and Caroline McCarthy, a community manager for Google Plus. The panel was...
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