3 Methods to A/B Test User Interaction in your Community

In my last article, I introduced the concept of A/B testing for communities and provided an overview of testing basics. David Spinks responded with a great question: how can A/B testing be used specifically to improve user interactions? Although A/B testing started out in the direct mail industry, the fundamental goal is to understand the user’s […]

What Tools do Community Managers Use?

A great community manager knows when, where, and how to find excellent resources of the highest quality. And in 958 tweets in an hour we figured out what the best of the best resources are, and who is using what everyday. Enjoy the list! Q1) What are the tools you can’t live without as a […]

Sounds, Creativity and a Journey Across the Globe

Editor’s note: Welcome to CM Stories. This is our first post in The Community Manager’s new series, kicked off by Natalie Keshlear, Community Manager of Soundcloud. Find out more about sharing your CM Story here. Over a year and a half ago with sleep in my eyes, I boarded a late night flight to Berlin from […]

The Community Manager

A Special #cmgrchat 2 Year Anniversary Announcement!

Two years.  If you had told me two years ago that I’d be writing this post and going to tell you what I’ll be telling you in a few short paragraphs I probably would have told you you were nuts.  The events that led up to me sitting in this chair typing this, working for […]


How To: Bring a Community Back from the Dead

Recently, I was asked, “Can you bring a dead community back to life?” There was a t-shirt company that had built a massive community, but when the founders lost interest, the community slowly died off and went quiet. This person was asked to bring it back and asked for some ideas on how to go […]

Write Your CM Story

Introducing CM Stories – Tell Us Your Story

Have you told your story lately? You know, your story from the front lines of community building. Introducing CM Stories We’re adding a new category to The Community Manager: CM Stories. In addition to the how-tos, case studies, and resources shared on TCM, we want to provide a space for CMs to share first-hand stories of […]

5 Ways to Humanize Your Community Interactions

5 Ways to Humanize Your Community Interactions

Strong online communities are built on strong interactions. Here are some things you can do today to humanize your interactions and strengthen the bond between your community and its members. 1) Leverage Signatures Often, someone with a username like LakersFan246 will end their post or comment with their real first name. If this happens, begin your response […]

TEDx Talks for Community managers

3 Insightful TED Talks for Community Managers

Whether you’ve watched a TED talk or not, you’ve no doubt heard of them or seen/heard someone quote them.  If you ever have sat down to watch one, you know that it’s like a potato chip or a good piece of chocolate — you can’t do just one.  They’re inspiring, they’re funny, they’re insightful, and […]

How to Prepare Your Community for a Major Change

Change: it’s the one constant in life. Whether you’re introducing a change in ownership, new staff, policy change, technical update, or something else, community members sometimes resist change. Usually, they’re afraid of repercussions that could affect the community they care so much about—so, it comes from a “good place.” That being said, their fears and […]

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