Community Manager Appreciation Day 2014 was a huge success, and wow was it amazing to see all that recognition for...
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A High-Level Look at How to Measure Community Success
This post originally appeared on Loyal's blog. Loyal is a community development studio. -- One of the biggest...
10 Simple Productivity Tips for Community Professionals
This post originally appeared on the Loyal blog. Community management can be a chaotic job and it helps to have a...
How to Deal with a Troll in your Community
So... you've got a troll in your community? First off, congrats! Getting your first troll is a sign that your...
How to Write Effective Community Guidelines
This post originally appeared on Musings of a Galvanizer. -- Joining a new online community can feel like attending a...
Two Questions You Should Ask Before Starting a New Community
I've spoken to maybe over 100 companies about their community strategies. Over time, I found that there were trends in...
How to Build Active Listening Skills and Heighten Empathy in 5 Steps
Are you a community manager? Do you work with other people in any capacity? Then you'd better be damn good at...
How Instagram Can Raise Charity Awareness
Since Instagram launched in 2010, it has acquired a huge fan base and is used by millions all over the world. By its...
The Number One Reason Communities Fail
What's the number one reason that communities fail? They never get started. Do you know why they don't get started?...
Community Management Strategy: Data, Not Emotions
Not too long ago, I stumbled across a wonderful article by Steph Parker posted right here on TCM. The introduction to...
5 Tips for Effectively Managing Negativity in Your Community
Negativity happens. It's an unfortunate side effect of public discourse, and tricky aspect of every community...
Use Your Community To Create Amazing Content
As community manager, you must create engaging content and build a sense of belonging in your community. Fortunately,...