People are often intrigued that I went from being a Public Defender ("PD) to a community manager. No one ever...
CM Stories
Stories about life as a community manager.
5 Things that Design and Community have in Common
Several years ago pre-Loyal, when I first started freelancing, a new friend I had just met, Karen Schoellkopf (now a...
5 Reasons Community Managers are the Heroes of their Organizations
Community Manager Appreciation Day 2014 was a huge success, and wow was it amazing to see all that recognition for...
Lessons Learned from a Startup Community Manager Internship
I recently came on to the team at Justworks as their Head of Community. As I came on, Jennifer Youn was leaving,...
Two Key Questions for All Community Managers
Online Community Management is a profession that has seen a huge boom and evolved over these last couple of years. For...
An Interview with Dave Olson, VP Community at Hootsuite
We recently interviewed Dave Olson, VP Community at Hootsuite, who is helping lead community for the company's fast...
An Interview with David Noël, VP of Community at SoundCloud
Editor's note: Our next CM Story is with David Noël, VP of Community for SoundCloud. We're honored to feature him on...
Struggle Equals Growth – A Recap of Thomas Knoll’s Live Q&A
"THE definition of a good community is one that has fights. They get into knock down drag out fights. Struggle =...
An Interview with Thomas Knoll – Visioncaster and Community Architect
Editor's note: Our next CM Story is with Thomas Knoll, who has been building communities for over a decade, working...
The Experience of Community – Alex Hillman on Listening, Building and Doing
Editor's note: We're kicking off 2013 with a CM Story from Alex Hillman, who has built an incredible community at Indy...
A Journey from the Stacks to a Startup
My story starts in Toronto, where I was born, grew up and studied. Before I jump in too far, here's a quick...
Squirrel! Moment
December 7, 2011. The day my temporary work visa was granted, opening the door to moving to Vancouver, BC, CA. The end...