"So what would you say you do here?" might just be one of my all time favorite Office Space quotes. And it's...
Chat
#CmgrChat Digests (Wed 2-3pm EST)
Community Influence – Online and Off
One of the biggest differences between a Social Media Manager and a Community Manager is the offline component of the...
Community Management for Nonprofit Organizations
We so often talk about communities and how they fit into support, content, marketing, pr, etc---but we had never...
Blog Comments, Do They Still Matter?
A blog is a place that you own, and you control, as the brand. You have every right to set the guidelines, create...
Useful Conference Preparation Tips
In today's online heavy world, conferences provide an excellent way to bridge the online / offline gap. The amount of...
Community Management of the Future
Even though Community Management seems to be at it's height, we've still got a long way to go before we come to some...
#CmgrChat – 2/22 – Handling Trolls, Tales From Under the Bridge
Every community deals with this at one point or another. Whether one of your regular members starts acting out, or...
#CmgrChat – 2/8 – Community Guidelines
Being a part of a community doesn't come without some guidelines, rules, & regulations to follow. Have you ever...
#CmgrChat – 1/25 – To Automate or Not Automate Your Community
We had 820 tweets in this week's chat by quite a few talented community managers. The discussion of automation is...
#Cmgrchat – 1/18 – Community Manager Burnout
Burnout isn't a new concept. From my day to day community working with USC, I've learned that this is a concept that...
#CmgrChat – 1/11/12 – The Role of the Community Manager
We started 2012 off by hitting the ground running by essentially asking "What is a Community Manager?" We discussed...
Happy Community Manager Appreciation Day! #CMAD
In 2010, Jeremiah Owyang declared every 4th Monday in January as "Community Manager Appreciation Day." This day is...