Wise words were once said, "With great power comes great responsibility." However with great power using social media...
Case Studies
Curating a Global Instagram Community – A #JJ Case Study
Instagram is a great network for photographers to express themselves and reach a receptive audience around the world....
2 Things LinkedIn Did Wrong
LinkedIn just did something really cool this week with their most recent "Top Percent-ers" email campaign. They made...
Your New Content Editor…and Your Content
Hi, I'm Cali! I'm thrilled to be joining The Community Manager as Content Editor, which means I'll be lassoing blog...
Community Manager Appreciation Day Wrap Up, Stats, & Thought Leaders
During the course of Community Manager Appreciation Day on Monday I kept a report generated by Hashtracking -- a...
Happy Community Manager Appreciation Day! #CMAD
In 2010, Jeremiah Owyang declared every 4th Monday in January as "Community Manager Appreciation Day." This day is...
The 2012 Community Manager Survey Is Here!
For the second year in a row Social Fresh (Partner of TheCommunityManager.com) has created a community manager...
Community Managers are the Best Philanthropists
This holiday season, I have been writing post after post about social good and giving back because of my global toy...
3 Ways To Engage A Niche Community for Social Good
As a social worker, my community manager style is based on strength-based interventions and client focused service...
Warning Signs for a Bad Social Media Bootcamp
Social media: It excites some (like myself and likely most of you reading this post) and it terrifies others. It's...
Planning a Customer Self-Service Community Using Distributed Leadership
So you've made the decision to adopt a new customer self-service community. Perhaps it is brand new, or perhaps you...
Managing People, Managing Time
As a community manager, your most important task is not managing content or technical systems. It's managing people...