The year was 2010. I had my first official community manager job at a company called Alliance Relocation Services in...
Articles
Seven Failures of Companies That Unplug Their Online Communities
Failure. It's not a word anyone likes. Yet it is becoming a common occurrence these days with companies that launch...
5 Ways to Guide Your Social Media Intern
If you recently hired a social media intern to help with community management, you may be at a loss of what to do...
Ask Dows: Sound Measures of Good Community Management
What data points are sound measures of quality community management? - Jenn Kramer (Question 2 of 2) In two recent Ask...
Use Your Community To Create Amazing Content
As community manager, you must create engaging content and build a sense of belonging in your community. Fortunately,...
5 Ways Community Managers Can Blow Off Steam (Without Hurting Anyone)
I don't need to tell you that online community management is no cakewalk. The job is more fun than most, but it still...
Who’s Hiring? Community Manager Jobs at Amazon, MightyBell, Schoology & More
Looking for a community-focused job? Look no further... here are the latest community manager openings. Amazon -...
Power Network Offline To Build Community Online
There's no question social networking tools make life easier for community...
Struggle Equals Growth – A Recap of Thomas Knoll’s Live Q&A
"THE definition of a good community is one that has fights. They get into knock down drag out fights. Struggle =...
Ask Dows: How Do You Measure The Quality of Collaboration?
How do you measure the quality of collaboration?This is in reference to a community of practice--docs/researchers...
How to Create a Brand Character: Refining Your Brand’s Social Style
Social networks were designed for people to connect with each other, but now they're also a way that brands can...
Connecting Your Community and Your Team
People create perceptions about other people based upon an infinite range of tiny bits of information. They can have...