I've had the fortune to work on a lot of "gamification" systems in my career: reputation, badges, leaderboards, levels, etc. While all of them are very different, they all work because of a few underlying attributes. I've tried to simplify this into a single...
How can you determine the health of a community? A lot of community managers just go with their gut on this one, or use proxy metrics like signups, posts per day, klout scores, retweets or some other metric that is fairly hollow, but there are better ways. This is...
Social Media is not Community Management and confusing the two may ultimately be damaging to both industries. David Spinks wrote about a conversation we had back in October where I claimed that Community Managers don't need Social Media to do their job, and a bunch...