We realize that at the time of publication this is appearing in January, well after the holiday season. However, this may prove useful for any planning you do for 2012's holiday season, and it's never too early to be prepared or start thinking of ideas that you'll...
Choosing a monitoring system may fall more into the purview of a Social Media Manager or Strategist, but the right tool to monitor a community is important to the average community manager or strategist. This chat saw 774 helpful tweets regarding which systems people...
When we held this chat in November, Google+ had that week just announced its Google+ pages. The chat saw 752 tweets and discussed if they were going to create a page or not, what they thought hosting them would look like, and if there is enough engagement to justify...
All of us have to report some kind of activity to those either higher up or in different departments at our companies. However, there aren't consistent community metrics, or standard methods that CMs are using at the moment. After a lively debate, below are some...
As community managers we're usually knee deep in some kind of content. It could be blog posts, content on social networks, or within bookmarking/community sities like Reddit & Digg. Either way, we have to make sure that content gets seen and interacted with by...
For the second year in a row Social Fresh (Partner of TheCommunityManager.com) has created a community manager survey aimed at putting more data around the burgeoning role. Last year's survey focused on information collected regarding community manager salaries and...
One of the best ways to get engagement out of your community is to offer up some form of a contest. There are hundreds of different ways to do this, and there are obviously best practices at work by some of the best. However, before you start any contest of any...
"Community Managers Work 24/7." "I'm a team of one, there's no time for a break." "Time Off? Not for a community manager!" These are all things I've heard ten fold from brilliant community managers over the past year, and it is unsettling - even if some are said in...
When managing a community, how do you know how involved to be? When do you jump in or stay out? How do you know who are your most influential users? Even the most experienced of community managers will tell you that it's all how well you know your community and...
In a special edition of #CmgrChat we had two incredible guests stop by and tell us how they do community at Google. Teresa Wu, Community Manager for Google Docs and Sarah Price, Community Manager for Gmail, joined us for our one year anniversary of #cmgrchat to talk...