Every community deals with this at one point or another. Whether one of your regular members starts acting out, or someone new just comes in to start messing stuff up, you're going to have the occasional rabble rouser. The word Troll has come out of the internet...
Being a part of a community doesn't come without some guidelines, rules, & regulations to follow. Have you ever been a part of an organization that didn't have something to adhere to? Without any of that, you run the risk of entering into chaos. The best...
In the New York City area? Want to learn about the basics of Community Management? Education startup Skillshare, is a nationwide community marketplace where anyone can teach skills to their peers. They will be putting on a course taught by their community...
We had 820 tweets in this week's chat by quite a few talented community managers. The discussion of automation is always heated because it's basically efficiency vs. quality to most people. Does one have to be sacrificed for the other? From what this chat...
Burnout isn't a new concept. From my day to day community working with USC, I've learned that this is a concept that social workers, in their profession, are constantly talking about. The idea of taking time for themselves and taking mental (and physical) breaks from...
Community management in the past 1-2 years has exploded as an industry full of "experts." It's hard to tell what's a legitimate resource, who's actually handling community in an organization, and who is merely managing social media platforms. Even harder is finding...
We started 2012 off by hitting the ground running by essentially asking "What is a Community Manager?" We discussed the roles of a community manager back in one of our first chats in 2010, and I can tell you that the discussion has evolved a lot since then and people...
During the course of Community Manager Appreciation Day on Monday I kept a report generated by Hashtracking -- a really great service that we use for data behind #CmgrChat transcripts each week -- to find out what kind of activity was really happening around this once...
In 2010, Jeremiah Owyang declared every 4th Monday in January as "Community Manager Appreciation Day." This day is meant to recognize and celebrate efforts of community managers around the world using social media to improve customer experiences. Or so says the...
Excessive traveling for conferences, meetups, events, or face to face meetings can do a number of positive and negative things for a community manager and their community. What are some of the strategies that the best CMs have in place for not missing a beat? How do...