Whether you've watched a TED talk or not, you've no doubt heard of them or seen/heard someone quote them. If you ever have sat down to watch one, you know that it's like a potato chip or a good piece of chocolate -- you can't do just one. They're inspiring, they're...
Community management is very much about uniting people. It can face inward amongst employees at a company, it can be customer facing as most are known for doing, but it can also be outward facing to bloggers & businesses in your industry. Blogger outreach...
Searching for a job is never an easy task (as we learned about on Friday's post about finding your first CM gig) and finding a good job is like searching for a needle in a haystack. In the world of community management where job titles and job descriptions are so...
Every month at TheCommunityManager.com we go through your nominations of your favorite community managers and select one special CM to spotlight here and to chat with on a Google+ Hangout. We'd like to introduce you July's #CMSpotlight: Congratulations to Don...
Community Managers have the interesting and unique position in a company of straddling a very thin line that most employees never cross. Customer Support works with customers, but it's a very clear line. Usually the flow of communication is very simple - a customer...
A blog is a place that you own, and you control, as the brand. You have every right to set the guidelines, create services, and use this space to engage your community. However, with the meteoric rise in social media use in the past 5-8 years, blog comments seem to...
In today's online heavy world, conferences provide an excellent way to bridge the online / offline gap. The amount of networking and connections you can make nowadays on social platforms and virtual events is staggering, but that doesn't replace the quality of...
Even though Community Management seems to be at it's height, we've still got a long way to go before we come to some kind of consensus as to what CMs do day to day, what they're called, and what we expect them to do. So what does the future of Community Management...
At the end of 2011 we announced a call for nominations of your favorite community managers. We received quite a few submissions and we are happy to announce our first #CMSpotlight! She has a plethora of experience and I think we can all agree that her community is...
Whether you are either looking for a community management job, or looking to create one for your business - it's not easy due to the lack of one solid defined way of describing everything digital. That's where we come in. If you want to do community management and not...