The Community Manager

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Greg Meyer

Greg Meyer is Manager, Customer Wow at Desk.com (http://www.desk.com.) His past experience includes Gist (acquired by Research in Motion), where he founded and ran the Customer Experience Team. Before that, Greg spent time at Expedia, T-Mobile, and startups like Netegrity, eRoom, and Allaire. Find Greg on Twitter at @grmeyer.
The Community Manager’s Secret Weapon

The Community Manager’s Secret Weapon

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What is it that makes a community manager amazing? Being generous goes against everything you might think about protecting your ideas, protecting your business, and protecting yourself but when it comes to community, it's everything. When I started using Twitter, I...

How I Learned To Stop Worrying and Love Twitter

How I Learned To Stop Worrying and Love Twitter

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Listen, and Send Love In 140. It's hard to say what you mean in 140 characters. (Even fewer, if you count the spaces you should be leaving for other people to weigh in and add their thoughts). And it's harder when the person on the other end of the line only has a...