So you've made the decision to adopt a new customer self-service community. Perhaps it is brand new, or perhaps you are moving platforms to a new one (hopefully Vanilla!). In either case, you will want to take some steps in planning how you will manage and measure...
Greg Marlin
Greg is Vice-President of Sales and Marketing at VanillaForums.com. He has a background in strategic planning, alliances, marketing and sales. He has worked in different countries and cultures and is fluent in English, German and French and can manage a casual conversation in slang Swahili. As part of his role at Vanilla, he is active in researching, analyzing and reporting on community management best practices, both to inform Vanilla's product development and also to provide advice to customer communities. His major hobby of the moment is training for his first Ironman-distance triathlon.