I've had the fortune to work on a lot of "gamification" systems in my career: reputation, badges, leaderboards, levels, etc. While all of them are very different, they all work because of a few underlying attributes. I've tried to simplify this into a single...
We've discussed the role of the community manager a few times in #cmgrchat over the years because we love to see how the answers evolve. The first time in 2010 we talk about the job description and community reporting structures. The second time was in 2012 when we...
Editor's Note: This article originally appeared on TechCrunch and is adapted from Hooked: A Guide to Building Habit-Forming Products, a new book by Nir Eyal and Ryan Hoover. Nir will be speaking at the upcoming Habit Summit at Stanford and TCM readers get $50 off when...
It seems as though people are always saying there's no conclusive definition of community management. It is true the definition will vary from start up, to nonprofit, to agencies, and corporations, but regardless of the type of business you find yourself in, there is...
Community Manager Appreciation Day 2014 was a huge success, and wow was it amazing to see all that recognition for Community Managers! I could literally feel the love wafting off of my Twitter stream. Some people may be wondering what it is that makes Community...
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