The Community Manager

Ask Dows: How Do You Measure The Quality of Collaboration?

by Chris Dowsett on 2013.02.28

How do you measure the quality of collaboration?This is in reference to a community of practice–docs/researchers doing research to establish best practices in their field. – Jenn Kramer (Question 1 of 2) Thanks for your questions Jenn. I’ve broken them up and will try to address them across two different articles. There’s a lot of [...]

How to Create a Brand Character: Refining Your Brand’s Social Style

by Deidre Woollard on 2013.02.26

Social networks were designed for people to connect with each other, but now they’re also a way that brands can connect with fans (and potential fans). In 2011 Get Satisfaction released survey information on why people follow brands. The top reason was for special deals, the second was because they are a customer, and the [...]

Connecting Your Community and Your Team

by Tony Hymes on 2013.02.25

People create perceptions about other people based upon an infinite range of tiny bits of information. They can have an impression or feeling of someone that is either positive or negative without ever even understanding where that impression came from. (Malcolm Gladwell’s book “Blink” is a great read for learning about the different ways that [...]

35 Quick Facebook Guidelines for Brands

by Jonha Revesencio on 2013.02.20

With its continuously growing numbers of users, Facebook has become one of the largest social networks where consumers build real communities around a common belief, a product, or a service—and brands jump in to facilitate the process. One of its most useful features is Facebook Groups, where members of similar interests can easily collaborate, discuss topics, [...]

Finding Sweet Spots with Engagement Rates

by Steph Parker on 2013.02.19

The debate about the best time to post through social networks has been going on as long as community managers have been in play. Lots of data (and tons of infographics) have surfaced, analyzing averages across all industries and telling us to post in the morning. Some of us chose not to risk losing engagement, [...]

On the Job: Tips, Tricks and Tools for Getting Things Done

by Katie Needs on 2013.02.18

“The hurrier I go, the behinder I get.” – Anonymous Well said, Anonymous. This quote from David Allen’s Getting Things Done definitely nails it. As a young Community Manager at an early stage startup, I find myself consistently buried under mounds of things to do. I know I’m not alone in this. If you’re in the [...]

Who’s Hiring? 8 Community Manager Jobs at Greatist, Logitech, Snapguide and More

by Cali Harris on 2013.02.15

More and more companies are hiring for true community positions. (This is great news!) This is who’s hiring now for community manager jobs. Greatist – Community Manager “Greatist is looking for the best damn community builder on the planet. This person will oversee Greatist’s first-of-its-kind health community, acting as its chief of staff to seed, [...]

A Growing List of Community Management Books

by Jenn Pedde on 2013.02.14

Looking for a new Community Management read? Well look no further. The members of #cmgrchat have been curating a solid list of books related to Community, Marketing, Customer Service, Social Media Tools, and so much more over the past few years, and it’s constantly growing. We’ve spoken about books here before but we wanted to share [...]

7 Tips for Planning an Offline Community Event

by Julia Wilson and Kristine Michelsen-Correa on 2013.02.13

Panelists: Dave Brown, Emily Miethner & Meghan Peters Photos by: Katie Curri & Dave Brown Planning an event that brings your community together offline can be daunting no matter what the size. What if nobody shows up? What if it’s boring? Who do I invite? We recently had our first bitly breakfast where we brought together community managers and digital strategists in the [...]

An Interview with Thomas Knoll – Visioncaster and Community Architect

by Thomas Knoll on 2013.02.12

Editor’s note: Our next CM Story is with Thomas Knoll, who has been building communities for over a decade, working with companies like Zappos, Seesmic, Launchrock and now his own company, ClippPR. He’s one of the most experienced and knowledgeable community managers today and we’re extremely honored to feature him on TCM. Keep reading to learn more [...]

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