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The Role of the Community Manager in 2014

We’ve discussed the role of the community manager a few times in #cmgrchat over the years because we love to see how the answers evolve. The first time in 2010 we talk about the job description and community reporting structures. The second time was in 2012 when we chatted about how much social is or […]

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What Really Motivates Users and Community Members

Editor’s Note: This article originally appeared on TechCrunch and is adapted from Hooked: A Guide to Building Habit-Forming Products, a new book by Nir Eyal and Ryan Hoover. Nir will be speaking at the upcoming Habit Summit at Stanford and TCM readers get $50 off when using this link. Earlier this month, Twitter co-founder Biz Stone […]

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Hooked: How to Build Habit-Forming Community Systems

What’s the last app you used? What site do you check more than once a day? What’s the last thing you posted to Instagram or Pinterest? Nir Eyal, author of Hooked, says the HOOK is an experience designed to connect user’s problems to your solution with enough frequency to form a habit. The HOOK can […]

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Community Building Insights from Dave McClure of 500 Startups

Dave McClure joins us today from 500 Startups to talk about how he built the communities he’s been a part of over the years.  His agenda consisted of these groups: Cats and Hats Geeks and Developers Founders and Startups Branded Community s& Geeks on a plane 500 Startups and 500 Strong Currently 500 Startups has […]

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Lessons in Building Community Products from Josh Miller

For this session, David sat down with Josh Miller, Founder of Potluck and Branch (recently acquired by Facebook), for an engaging Q&A on lessons in building a community product. Here are some highlights: Talking inspiration behind starting a company Starting out in public policy with no real tech background, Josh became interested in the 90-9-1 principle […]

Crafting a Self-Sustaining Community Culture: The Power of Ritual, Purpose, and Shared Identity

Building community is about 1:1 interactions. But how do you scale these interactions without hiring an army of community managers? Emily Castor, Director of Community Relations for Lyft, says it’s all about seeding rituals to have your community create and repeat these interactions. Why should they care? You’re doing this because you want to change […]

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