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#CmgrChat – 8/31: To Outsource or Not to Outsource?

The idea of outsourcing community manager responsibilities evoked some strong responses in this #CmgrChat. Community Managers are often pulled in a number of directions, which may or may not fall under their actual job descriptions.  The job title has grown to become very broad and encompasses roles like social media, SEO and web analysis. From time to time, […]

8/24 – Community Workspaces & Workflows

Everyone has a different way of doing things.  Are some better than others?  Are Community Managers carefree spirits that need to work at home  to avoid distractions or in the office socializing with everyone?  Are both of those questions wrong?   We found out how most people are working and prefer to work in this […]

8/24 – Community Workspaces and Workflows

Everyone has a different work style and prefers to set up their spaces differently.   Should we assume that community managers being social in nature want a social office atmosphere as well?  Do online social professionals actually prefer to work alone?  This chat dives into all of those questions and figuring out best workspace and workflows […]

3 Ways To Engage A Niche Community for Social Good

As a social worker, my community manager style is based on strength-based interventions and client focused service delivery. Fancy social work lingo for trusting that your community has expertise on topics and starting the conversation on what your community wants to know, not what you want to get. I work for a software company that […]

8/17 – When Communities Attack

Communities often times aren’t always puppy dogs and rainbows as any seasoned community manager knows.  People occasionally get fed up, have issues, band together, and revolt.   A good community manager will be able to use their arsenal of skills to head off any good attack. This week’s chat was also co-piloted by the amazing […]


Admitting You Have a Community Is the First Step

To grow a community, you’ve first got to believe that you have a community. Or you’ve got to believe that there is the potential to grow one, and that doing so is a priority for achieving your business goals. It is certainly not the case that every brand must have a community, but, as with […]

community spotlight

Introducing TCM’s Monthly Community Manager Spotlight!

Want to get to know community managers a little bit better?   Are you curious what other CM’s toughest struggles are? What about their favorite resources? Or just want a peek into what their daily work-life is like?  In an effort to offer deeper dives into what Community Managers do to make their communities run so […]


Interviewing Community Leaders for Fun and Traffic

About a month ago I started my community manager job at eVenues. It’s a small tech startup based in Seattle that has spent three years quietly putting together a online marketplace for meeting rooms and event spaces. We’re still pretty small, and although we have a pretty good list of meeting rooms in Seattle and […]

Fumbled Your Community? Here’s How to Recover

I was a wide-eyed manager of an infant community. Our mobile app Kik Messenger was just gaining traction. There were a couple hundred Facebook fans, I talked to people every day in smartphone forums and I received a smattering of emails that I dutifully responded to in less than 24 hours. Then it all changed […]

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