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#Cmgrchat – 11/9: Google+ And Community

When we held this chat in November, Google+ had that week just announced its Google+ pages.  The chat saw 752 tweets and discussed if they were going to create a page or not, what they thought hosting them would look like, and if there is enough engagement to justify adding another platform to busy schedules.  […]

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#Cmgrchat – 11/2: Do Numbers Tell the Whole Story?

All of us have to report some kind of activity to those either higher up or in different departments at our companies.   However, there aren’t consistent community metrics, or standard methods that CMs are using at the moment.   After a lively debate, below are some of the best and most common answer. Q1. What kind […]

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#Cmgrchat – 10/26 Optimizing Shareable Content

As community managers we’re usually knee deep in some kind of content.  It could be blog posts, content on social networks, or within bookmarking/community sities like Reddit & Digg.  Either way, we have to make sure that content gets seen and interacted with by our community members.  So the best of the best got together […]

The 2012 Community Manager Survey Is Here!

For the second year in a row Social Fresh (Partner of has created a community manager survey aimed at putting more data around the burgeoning role.  Last year’s survey focused on information collected regarding community manager salaries and what to expect, but this year the survey has grown to focus more on the background of […]

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10/12 – #Cmgrchat Community Contests

One of the best ways to get engagement out of your community is to offer up some form of a contest.  There are hundreds of different ways to do this, and there are obviously best practices at work by some of the best.   However, before you start any contest of any kind, make sure […]

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#Cmgrchat – 9/21: Community Privacy

Privacy restrictions ultimately depend on the type of community and whether or not a community is a part of a regulated industry. In which case, higher privacy standards are mandatory. Although many community managers disagree on privacy policies and communities, most agree on matters of personal privacy and protecting their identities in social networks. What […]

A community manager vacation

Community Managers Need Vacations, Too.

“Community Managers Work 24/7.” “I’m a team of one, there’s no time for a break.”  “Time Off?  Not for a community manager!”  These are all things I’ve heard ten fold from brilliant community managers over the past year, and it is unsettling – even if some are said in jest.  A community manager may have […]

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#Cmgrchat – 9/14: Are You Smothering Your Community?

When managing a community, how do you know how involved to be?   When do you jump in or stay out?  How do you know who are your most influential users?  Even the most experienced of community managers will tell you that it’s all how well you know your community and that there is a […]

Tweet Drive

Community Managers are the Best Philanthropists

This holiday season, I have been writing post after post about social good and giving back because of my global toy drive, Tweet Drive, which is in its second year and seeing a lot of positive results. While the success is exciting, the way that others have started to rally around not only this cause […]

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9/7: #Cmgrchat: Community with Google Docs and Gmail

In a special edition of #CmgrChat we had two incredible guests stop by and tell us how they do community at Google.   Teresa Wu, Community Manager for Google Docs and Sarah Price, Community Manager for Gmail, joined us for our one year anniversary of #cmgrchat to talk about how one of the biggest brands […]

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