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#Cmgrchat – 9/21: Community Privacy

Privacy restrictions ultimately depend on the type of community and whether or not a community is a part of a regulated industry. In which case, higher privacy standards are mandatory. Although many community managers disagree on privacy policies and communities, most agree on matters of personal privacy and protecting their identities in social networks. What […]

A community manager vacation

Community Managers Need Vacations, Too.

“Community Managers Work 24/7.” “I’m a team of one, there’s no time for a break.”  “Time Off?  Not for a community manager!”  These are all things I’ve heard ten fold from brilliant community managers over the past year, and it is unsettling – even if some are said in jest.  A community manager may have […]

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#Cmgrchat – 9/14: Are You Smothering Your Community?

When managing a community, how do you know how involved to be?   When do you jump in or stay out?  How do you know who are your most influential users?  Even the most experienced of community managers will tell you that it’s all how well you know your community and that there is a […]

Tweet Drive

Community Managers are the Best Philanthropists

This holiday season, I have been writing post after post about social good and giving back because of my global toy drive, Tweet Drive, which is in its second year and seeing a lot of positive results. While the success is exciting, the way that others have started to rally around not only this cause […]

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9/7: #Cmgrchat: Community with Google Docs and Gmail

In a special edition of #CmgrChat we had two incredible guests stop by and tell us how they do community at Google.   Teresa Wu, Community Manager for Google Docs and Sarah Price, Community Manager for Gmail, joined us for our one year anniversary of #cmgrchat to talk about how one of the biggest brands […]

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#CmgrChat – 8/31: To Outsource or Not to Outsource?

The idea of outsourcing community manager responsibilities evoked some strong responses in this #CmgrChat. Community Managers are often pulled in a number of directions, which may or may not fall under their actual job descriptions.  The job title has grown to become very broad and encompasses roles like social media, SEO and web analysis. From time to time, […]

8/24 – Community Workspaces & Workflows

Everyone has a different way of doing things.  Are some better than others?  Are Community Managers carefree spirits that need to work at home  to avoid distractions or in the office socializing with everyone?  Are both of those questions wrong?   We found out how most people are working and prefer to work in this […]


8/24 – Community Workspaces and Workflows

Everyone has a different work style and prefers to set up their spaces differently.   Should we assume that community managers being social in nature want a social office atmosphere as well?  Do online social professionals actually prefer to work alone?  This chat dives into all of those questions and figuring out best workspace and workflows […]


3 Ways To Engage A Niche Community for Social Good

As a social worker, my community manager style is based on strength-based interventions and client focused service delivery. Fancy social work lingo for trusting that your community has expertise on topics and starting the conversation on what your community wants to know, not what you want to get. I work for a software company that […]

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