The Community Manager

How I Learned To Stop Worrying and Love Twitter

by Greg Meyer on 2011.05.18

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Listen, and Send Love In 140. It’s hard to say what you mean in 140 characters. (Even fewer, if you count the spaces you should be leaving for other people to weigh in and add their thoughts). And it’s harder when the person on the other end of the line only has a similar number [...]

#CmgrChat 4/20 – Building Community: Twitter

by Jenn Pedde on 2011.05.09

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This week’s chat continued our Building Community series and focused on Twitter. It’s always good to brush up on the basics for you seasoned pros, and great to hear some new ideas from all those using twitter in their various fields. ______ Q1 Is your goal always to increase followers? What other goals/priorities do you [...]

#CmgrChat 4/13 – Building Community: Facebook

by Jenn Pedde on 2011.04.13

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We’ve had an interesting time trying to put together these digests. As you may or may not know, wthashtag.com is no longer so in creating a digest from the transcript has been nothing short of a task. Luckily Janet from OneForty suggested RowFeeder and it now creates a google doc of all the tweets. So [...]

#CmgrChat 4/6 – Designing Engagement

by Jenn Pedde on 2011.04.06

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Sharing the right content at the right time is a challenge for anyone that uses social media. So is offering the right rewards for people who participate and engage. It all really depends on the community. This week’s #cmgrchat echoes a lot of what Jennita Lopez of SEOmoz recently posted, which is — as CM, you [...]

#CmgrChat 3/16 – Trolls and Troublemakers

by Jenn Pedde on 2011.03.16

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Way back when #CmgrChat started in September we discussed the topic of negativity in a community. This week we dived a little deeper into it, and discussed Trolls and Trouble-Makers. We had 416 tweets by 102 people and it was a very interesting and thought provoking discussion. The topic was also suggested by @BlaiseGV and [...]

#CmgrChat 3/2 – Smartphones, Apps, and Community Management, Oh My.

by Jenn Pedde on 2011.03.03

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It was kind of a fun coincidence that this week’s chat topic of Apps took place directly after the Apple event announcing the new iPad2 and some of the new apps that will be featured on it. As community managers we generally have a sick fascination with new tech toys, apps, and shiny objects. Or [...]

#CmgrChat 2/23 – Books

by Jenn Pedde on 2011.02.23

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Get ready because your list of books is about to get much longer. This week we had a great discussion in 547 Tweets with 82 people about books and how they’ve helped our careers as community managers. There are some great, topical titles that have crossed our desks over the past few years, and we [...]

#CmgrChat 2/16 – Conferences

by Jenn Pedde on 2011.02.16

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With SXSWi just around the corner, we decided to tackle the topic of conferences – everything that goes along with the pre, during, and post activities. What was most interesting to me, was all the little tips all of these seasoned community manager conference goers had! A fun idea to host a Community Manager conference [...]

#CmgrChat 2/2/11 – Health & Wellness

by Jenn Pedde on 2011.02.02

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We had a pretty great chat this week about a community manager’s health & wellness routine. A lot of us spend an absurd amount of time in front of the computer and sitting on our butts and are always connected. We work crazy hours, and we eat bad foods because we’re always on the go [...]

#CmgrChat 1/26/11 – Community Management’s Return on Investment

by Jenn Pedde on 2011.01.26

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We had a really active discussion in #CmgrChat this week about that hot button issue – Return on Investment. How do companies justify the community manager salary? What value are CMs bringing to the table? How can you get more CMs at your company? Is it just a buzzword? There was a slight issue with [...]