Wise words were once said, "With great power comes great responsibility." However with great power using social media comes the need to be first, famous, and the belief that you are something that you are not...a credible source. There is no denying the power of...
What data points are sound measures of quality community management? - Jenn Kramer (Question 2 of 2) In two recent Ask Dows articles I've covered some ways to look at the Value of A Community Manager and Measuring the Quality of Collaboration. Jenn asks a great...
Not too long ago, I stumbled across a wonderful article by Steph Parker posted right here on TCM. The introduction to metrics is important for community managers. I've felt that the trend has been approach to community management dealing in "feels"---and ignoring...
Should you ban off-topic discussions in your community? Is it always a good idea to promote growth? Does a large number of anonymous members threaten your community? Three different questions it seems---but the answers have one thing in common: the way the member is...
Negativity happens. It's an unfortunate side effect of public discourse, and tricky aspect of every community manager's job. Though it's never fun in the moment, a negative situation that has been well managed will speak wonders to your brand, and to your reputation...
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