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How to Hire the Right Community Manager for the Job

Hiring an amazing community manager is straight up difficult. Why is it that companies struggle when filling such an important position? There are typically four main reasons: 1. You don’t know who is legit when everyone who tweets or pins calls themselves a “community manager.” 2. The company doesn’t actually know what they want. 3. […]

How David Noel of Soundcloud builds community

An Interview with David Noël, VP of Community at SoundCloud

Editor’s note: Our next CM Story is with David Noël, VP of Community for SoundCloud. We’re honored to feature him on TCM.  Keep reading to learn more about his story and join us Tuesday 3/26/2013 for a Live Hangout and Q&A with David Noël. Now, for the good stuff… 1. What is SoundCloud and how are you guys building community? SoundCloud […]

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Curating a Global Instagram Community – A #JJ Case Study

Instagram is a great network for photographers to express themselves and reach a receptive audience around the world. But of the 40 million photos posted everyday, simply sharing quality shots is hardly enough to get noticed. The Instagram team works to find gems among the community and features these on the official blog as often as […]

Community Manager Jobs - Who's Hiring?

Who’s Hiring? Community Manager Jobs at Amazon, MightyBell, Schoology & More

Looking for a community-focused job? Look no further… here are the latest community manager openings. Amazon – Community and Social Media Manager “Amazon Web Services (AWS) is seeking a highly enthusiastic, driven and talented individual with a passion for building customer communities through AWS User Groups and social media. AWS User Groups are community-driven groups that […]

Hootsuite Community Nuggets Vol 2

Power Network Offline To Build Community Online

There’s no question social networking tools make life easier for community managers however, there comes a time when you need to take things offline and (dare I say) network. Event season is ramping up, and with SXSW on the horizon, you can’t waste opportunities to leave an impression.

With endless tweets, pins, vines, and comments on *insert new network here* dominating your everyday life, community managers easily get trapped behind their screens and sucked into the echo chamber that is, the interwebs.

Some of you may neglect an old-fashioned, yet highly effective form of outreach; in-person networking. Don’t worry, we’re not talking about elevator pitches and awkward business card exchanges here. We’re talking about making meaningful connections… much like you do when building your online communities.

Live Q&A with Thomas Knoll

Struggle Equals Growth – A Recap of Thomas Knoll’s Live Q&A

“THE definition of a good community is one that has fights. They get into knock down drag out fights. Struggle = Growth” – #CMstory — TheCommunityManager (@TheCMgr) February 12, 2013 Thomas Knoll recently shared his brilliant CM Story with us and our community at large. We held a a live Q&A Google Hangout with him […]

Ask Dows: How Do You Measure The Quality of Collaboration?

Ask Dows: How Do You Measure The Quality of Collaboration?

How do you measure the quality of collaboration?This is in reference to a community of practice–docs/researchers doing research to establish best practices in their field. – Jenn Kramer (Question 1 of 2) Thanks for your questions Jenn. I’ve broken them up and will try to address them across two different articles. There’s a lot of […]

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Connecting Your Community and Your Team

People create perceptions about other people based upon an infinite range of tiny bits of information. They can have an impression or feeling of someone that is either positive or negative without ever even understanding where that impression came from. (Malcolm Gladwell’s book “Blink” is a great read for learning about the different ways that […]

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