Posts with category Resources

NYC #CMmeetup 8/23 – Social Media Management Tools: Is There One That Does It All?

Last week we invited Katie Van Domelen from CoTweet, Mike Perrone from SocialFlow, Julien Emery from HootSuite, and Ro Gupta from Disqus in to discuss each of their respective tools and share some thoughts on today’s sm tools. Here’s how it went down: Photo-Sharing? Mike: SocialFlow supports multimedia publishing/optimizing. Photos especially generate a lot of […]

7 SxSW Community Panels to Check Out

Editor’s Note:  This post was written by Harrison Kratz, Community Manager for the online MBA program, MBA@UNC. Aside from the great list he has put together below, he also has a social good panel submitted for SxSW called, “Keys, Boxes, Toys; Build a Cause-Passionate Army.”   ***** The SxSW Panel voting period is rolling right […]

People & Time

Managing People, Managing Time

As a community manager, your most important task is not managing content or technical systems. It’s managing people and the flow of demands, questions, personalities and quirks that all people bring to your world. I interviewed Brian Tolle, partner at The Re-Wired Group and author of Shortcut: How To Get Through to People Who Slow […]

talk in class

Is College Too Early to Start Community Managing?

Have you ever caught yourself thinking sitting in class or at home, “I want to be a Community Manager…one day?” Maybe you’re scared off because many community management job listings require experience in a field that is relatively new. Or perhaps you think that because you are still in college you can’t be a Community […]

Understanding Internal vs External Community Building

A very important distinction for a community builder (or someone looking to hire one) to make is whether they’re focused on building internal communities or external communities. The way I see it, you can build an internal community within your existing userbase, customers or audience. or You can build external communities which aren’t part of your […]

You may not actually be a Community Manager – and that’s ok.

Social Media is not Community Management and  confusing the two may ultimately be damaging to both industries. David Spinks wrote about a conversation we had back in October where I claimed that Community Managers don’t need Social Media to do their job, and a bunch of people took different sides. Phil Wride brought a similar […]