Posts with category People

Community Manager Appreciation Day Report

Community Manager Appreciation Day Wrap Up, Stats, & Thought Leaders

During the course of Community Manager Appreciation Day on Monday I kept a report generated by Hashtracking — a really great service that we use for data behind #CmgrChat transcripts each week — to find out what kind of activity was really happening around this once a year hashtag.   The numbers were pretty incredible: 1.9k […]

Community Manager Appreciation Day #CMAD

Happy Community Manager Appreciation Day! #CMAD

In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.”  This day is meant to recognize and celebrate efforts of community managers around the world using social media to improve customer experiences.  Or so says the Wikipedia page. As we all know, there are quite a few community managers out […]

A community manager vacation

Community Managers Need Vacations, Too.

“Community Managers Work 24/7.” “I’m a team of one, there’s no time for a break.”  “Time Off?  Not for a community manager!”  These are all things I’ve heard ten fold from brilliant community managers over the past year, and it is unsettling – even if some are said in jest.  A community manager may have […]

Tweet Drive

Community Managers are the Best Philanthropists

This holiday season, I have been writing post after post about social good and giving back because of my global toy drive, Tweet Drive, which is in its second year and seeing a lot of positive results. While the success is exciting, the way that others have started to rally around not only this cause […]

3 Ways To Engage A Niche Community for Social Good

As a social worker, my community manager style is based on strength-based interventions and client focused service delivery. Fancy social work lingo for trusting that your community has expertise on topics and starting the conversation on what your community wants to know, not what you want to get. I work for a software company that […]


Admitting You Have a Community Is the First Step

To grow a community, you’ve first got to believe that you have a community. Or you’ve got to believe that there is the potential to grow one, and that doing so is a priority for achieving your business goals. It is certainly not the case that every brand must have a community, but, as with […]