Posts with category People

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#CmgrChat Now Seeking Two New Moderators!

The year was 2010. I had my first official community manager job at a company called Alliance Relocation Services in Syracuse, NY after returning home from spending nearly three years in Asia teaching and building communities for expats in South Korea. Kelly Lux was the first official community manager for Syracuse University. The role of […]

How to Train Your Social Media Intern

5 Ways to Guide Your Social Media Intern

If you recently hired a social media intern to help with community management, you may be at a loss of what to do next. In fact, your new intern probably thinks they already know everything about social media. This 20-something intern’s first foray with the Internet was learning HTML and CSS to create their Myspace […]

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Community Loyalty

My grandfather was one of the most brand loyal people I’ve ever met in my life. He had a well stocked pantry of brands such as Heinz, Downy, and Dial Soap and I never once saw him buy anything outside of the brands he knew and loved. To some extent I find myself the same […]


Lessons From Two Years as a Community Manager

*Editor’s Note:  This post by Ally Greer originally appeared on Scoop.It’s blog and is being republished on with permission.  If it wasn’t extremely obvious from the majority of my writing, I’m obsessed with learning. When I started out my career as a community manager, I didn’t even know what that meant. Two years later, I’m […]

The Psychology Behind Community Management

When it comes to building community it isn’t all just numbers and social media tools.  There’s an element of knowing how people function, what makes them tick, why they do what they do and why they buy what they buy.  When people join a community and stay in that community they’ve made it part of […]