So... you've got a troll in your community? First off, congrats! Getting your first troll is a sign that your...
How To
How to Write Effective Community Guidelines
This post originally appeared on Musings of a Galvanizer. -- Joining a new online community can feel like attending a...
Two Questions You Should Ask Before Starting a New Community
I've spoken to maybe over 100 companies about their community strategies. Over time, I found that there were trends in...
Understanding Power User Programs
When you hear about a "power user program what comes to mind first, community or product? There's often confusion...
Communities and The Ratios That Bring Insight
Being a data analyst, I sometimes talk with organizations that struggle to use data. I see good research sit on a...
How to Choose the Right Community Program
"We need a community! Go o' mystical community manager, and build us a thriving community!" Shut up you. Blindly...
Working Solo: Tidbits from 4 Community Managers
Nobody wants to be a beat up piñata. If you've been a community manager for a while, you know exactly where this...
The User Engagement Cycle
A lot of business experts will tell your company to "engage" people and "build community", but what does that actually...
Introducing Numbers To The Community – Part 2: Making Metrics Work
This is the second post in the mini-series: Introducing Numbers to the Community. The social data revolution has...
Preparing for SXSW
South by Southwest holds great promise: a coming-together of tech industry geeks in a land of atomic tacos, free beer,...
5 Things To Know About Timeline for Brands
Facebook unveiled timeline for pages this week, along with a number of equally important product and platform...
Introducing Numbers To The Community – Part One
This is the first post in the mini-series: Introducing Numbers to the Community. See Part 2. Facebook, online...