Gamification is the use of game mechanics to increase user engagement. Most companies are doing it all wrong. I see a...
How To
Two Key Questions for All Community Managers
Online Community Management is a profession that has seen a huge boom and evolved over these last couple of years. For...
3 Top Ways Community Managers Can Utilize 3D Printing
The explosive growth of the DIY movement in recent years is hotter than ever as 3D printing continues to decline in...
How to Prepare Your Community for a Major Change
Change: it's the one constant in life. Whether you're introducing a change in ownership, new staff, policy change,...
How to Get Your First Community Manager Job
You're really good at building online communities. You've volunteered for years, labored with love, and you wear that...
What’s Your Biggest Challenge in Social Media?
This week I received a tweet from a stranger that asked me, "What's your biggest challenge in social media?"...
The Lean Community
The Lean Startup model created by Eric Ries has been applied to a lot of different industries. Turns out, it's the...
5 Traits of Good Online Community Members
What makes a good online community member? The concept of choosing your community members may not have occurred to you...
Introducing A/B Testing For Communities
If you've been anywhere near a marketing department or advertising team in the last 10 years, you might sigh when I...
Comment Management – The When & How
When it comes to your blog, you want people to comment, right? After all, the goal of community management is to get...
Cheat Sheet with 16 Tips for Harnessing Social Media at In-Person Events
Integrating in-person events with online community efforts is becoming increasingly popular, and not just for...
What is Community?
So... What *is* "Community?" I was recently interviewing for a new position and I was asked, "Tell me about your view...