Posts with category CM Stories


5 Things that Design and Community have in Common

Several years ago pre-Loyal, when I first started freelancing, a new friend I had just met, Karen Schoellkopf (now a good friend, and awesomely, a client), told me that I absolutely must read Design is a Job by Mike Monteiro. She said that it would change my work, and it did. It might seem a bit odd for community people to be […]


Lessons in Building Community Products from Josh Miller

For this session, David sat down with Josh Miller, Founder of Potluck and Branch (recently acquired by Facebook), for an engaging Q&A on lessons in building a community product. Here are some highlights: Talking inspiration behind starting a company Starting out in public policy with no real tech background, Josh became interested in the 90-9-1 principle […]

Two Questions Every Community Manager Should Ask

Two Key Questions for All Community Managers

Online Community Management is a profession that has seen a huge boom and evolved over these last couple of years. For Community Managers, this has happened fast; we’re still trying to develop key concepts that will help current and future Community Managers do the job. I believe one of the most fundamental concepts is that […]