Imagine you could build your own online community from scratch. Given what you as a community manager know, you would probably be using community-centered design to help achieve your goals. What is community-centered design? Perhaps the easiest way to explain...
I was a wide-eyed manager of an infant community. Our mobile app Kik Messenger was just gaining traction. There were a couple hundred Facebook fans, I talked to people every day in smartphone forums and I received a smattering of emails that I dutifully responded to...