The Community Manager

Jenn Pedde

Jenn is a Co-Founder of The Community Manager and the Editor-In-Chief. She's also an adjunct professor at the Syracuse University School of Information Studies. You can find her almost anywhere online, but specifically on #CmgrChat every Wednesday from 2-3pm ET.

8/24 – Community Workspaces & Workflows

Everyone has a different way of doing things.  Are some better than others?  Are Community Managers carefree spirits that need to work at home  to avoid distractions or in the office socializing with everyone?  Are both of those questions wrong?   We found out how...

8/24 – Community Workspaces and Workflows

8/24 – Community Workspaces and Workflows

Everyone has a different work style and prefers to set up their spaces differently.   Should we assume that community managers being social in nature want a social office atmosphere as well?  Do online social professionals actually prefer to work alone?  This chat...

8/17  – When Communities Attack

8/17 – When Communities Attack

Communities often times aren't always puppy dogs and rainbows as any seasoned community manager knows.  People occasionally get fed up, have issues, band together, and revolt.   A good community manager will be able to use their arsenal of skills to head off any good...

8/3 #Cmgrchat:  Community & Advertising

8/3 #Cmgrchat: Community & Advertising

Advertising.  It's everywhere.  And over the years we've had to get more creative about how we advertise online.  As community managers are we immune?  Is advertising part of our responsibility?  Are there interesting ways to advertise to communities that make more...

7/20 #Cmgrchat: Community Meetups

7/20 #Cmgrchat: Community Meetups

One of the most important aspects of community management is taking the online, offline.  Building relationships on line is only the start of it.  Enabling your community to meet in person does so many things to help your cause.  Members meet other members, you find...

#CmgrChat 4/20 – Building Community: Twitter

#CmgrChat 4/20 – Building Community: Twitter

This week's chat continued our Building Community series and focused on Twitter.  It's always good to brush up on the basics for you seasoned pros, and great to hear some new ideas from all those using twitter in their various fields. ______ Q1 Is your goal always to...

#CmgrChat 4/13 – Building Community: Facebook

#CmgrChat 4/13 – Building Community: Facebook

We've had an interesting time trying to put together these digests.  As you may or may not know, wthashtag.com is no longer so in creating a digest from the transcript has been nothing short of a task.  Luckily Janet from OneForty suggested RowFeeder and it now...

#CmgrChat 4/6 – Designing Engagement

Sharing the right content at the right time is a challenge for anyone that uses social media. So is offering the right rewards for people who participate and engage. It all really depends on the community. This week's #cmgrchat echoes a lot of what Jennita Lopez of...

#CmgrChat 3/16 – Trolls and Troublemakers

Way back when #CmgrChat started in September we discussed the topic of negativity in a community.  This week we dived a little deeper into it, and discussed Trolls and Trouble-Makers.  We had 416 tweets by 102 people and it was a very interesting and thought provoking...