The Community Manager

Jenn Pedde

Jenn is a Co-Founder of The Community Manager and the Editor-In-Chief. She's also an adjunct professor at the Syracuse University School of Information Studies. You can find her almost anywhere online, but specifically on #CmgrChat every Wednesday from 2-3pm ET.
#Cmgrchat – 11/16: Choosing a Monitoring System

#Cmgrchat – 11/16: Choosing a Monitoring System

Choosing a monitoring system may fall more into the purview of a Social Media Manager or Strategist, but the right tool to monitor a community is important to the average community manager or strategist.  This chat saw 774 helpful tweets regarding which systems people...

#Cmgrchat – 11/9: Google+ And Community

#Cmgrchat – 11/9: Google+ And Community

When we held this chat in November, Google+ had that week just announced its Google+ pages.  The chat saw 752 tweets and discussed if they were going to create a page or not, what they thought hosting them would look like, and if there is enough engagement to justify...

#Cmgrchat – 11/2: Do Numbers Tell the Whole Story?

#Cmgrchat – 11/2: Do Numbers Tell the Whole Story?

All of us have to report some kind of activity to those either higher up or in different departments at our companies.   However, there aren't consistent community metrics, or standard methods that CMs are using at the moment.   After a lively debate, below are some...

#Cmgrchat – 10/26 Optimizing Shareable Content

#Cmgrchat – 10/26 Optimizing Shareable Content

As community managers we're usually knee deep in some kind of content.  It could be blog posts, content on social networks, or within bookmarking/community sities like Reddit & Digg.  Either way, we have to make sure that content gets seen and interacted with by...

10/12 – #Cmgrchat Community Contests

10/12 – #Cmgrchat Community Contests

One of the best ways to get engagement out of your community is to offer up some form of a contest.  There are hundreds of different ways to do this, and there are obviously best practices at work by some of the best.   However, before you start any contest of any...

Community Managers Need Vacations, Too.

Community Managers Need Vacations, Too.

"Community Managers Work 24/7." "I'm a team of one, there's no time for a break."  "Time Off?  Not for a community manager!"  These are all things I've heard ten fold from brilliant community managers over the past year, and it is unsettling - even if some are said in...

#Cmgrchat – 9/14: Are You Smothering Your Community?

#Cmgrchat – 9/14: Are You Smothering Your Community?

When managing a community, how do you know how involved to be?   When do you jump in or stay out?  How do you know who are your most influential users?  Even the most experienced of community managers will tell you that it's all how well you know your community and...

9/7: #Cmgrchat:  Community with Google Docs and Gmail

9/7: #Cmgrchat: Community with Google Docs and Gmail

In a special edition of #CmgrChat we had two incredible guests stop by and tell us how they do community at Google.   Teresa Wu, Community Manager for Google Docs and Sarah Price, Community Manager for Gmail, joined us for our one year anniversary of #cmgrchat to talk...