The Community Manager

Evan Hamilton

Evan Hamilton is addicted to helping people build things. Currently he is Community Manager at UserVoice, where he handles social media, content creation, customer support, and community-building. Evan writes the blog “Understanding Your Customers” for UserVoice, featuring insights into succeeding through great customer service. In addition to his daily duties at UserVoice, Evan has also spoken about customer engagement at events like Failcon and Social Media Week and once won the “Best One-man Show” at Macworld. When he finds some free time he likes to play rollicking americana music as Kicking Tuesday.
Preparing for SXSW

Preparing for SXSW

South by Southwest holds great promise: a coming-together of tech industry geeks in a land of atomic tacos, free beer, and fantastic speakers. But when you start looking at everything going on at SXSW, it quickly becomes terrifying. How am I going to choose what to go...

The Community Manager as a Horizontal Position

The Community Manager as a Horizontal Position

There's a lot of talk about whom a community manager should report to. Marketing? Product? Support? I'll throw my two cents out there and say I think a Community Manager should report directly to the CEO. The Community Manager can only be effective as a horizontal,...