The Role of the Community Manager in 2014

We’ve discussed the role of the community manager a few times in #cmgrchat over the years because we love to see how the answers evolve. The first time in 2010 we talk about the job description and community reporting structures. The second time was in 2012 when we chatted about how much social is or isn’t involved in the day to day functions of a community manager.

Last week at the CMX Summit in San Francisco we talked a lot about community building from a psychology standpoint and why people join communities. This week in #cmgrchat we wanted to figure out what the objectives are for community builders and how they can be successful. Over ninety people came and shared their thoughts and experiences, and the recap is below.

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About the author

Jenn Pedde

Jenn is a Co-Founder of The Community Manager and the Editor-In-Chief. She’s also an adjunct professor at the Syracuse University School of Information Studies. You can find her almost anywhere online, but specifically on #CmgrChat every Wednesday from 2-3pm ET.