A great community manager knows when, where, and how to find excellent resources of the highest quality. And in 958 tweets in an hour we figured out what the best of the best resources are, and who is using what everyday. Enjoy the list!
Q1) What are the tools you can’t live without as a Community Manager?
mbhahn I love using tweetdeck, hootsuite, socialbro, crowdbooster.
Jmodio I can’t live without Hootsuite & Radian 6
RikiShook Social bro- it’s analytics and interface is awesome. I wish they had a pay version
vargasl My head (Sometimes easy to lose), notebook, Evernote and OneNote.
vargasl I should probably include MindManager (mind mapping) and Visio
newsle Google Docs, Buffer, and an analysis/measurement tool.
Q2: Name the apps on your smartphone that help you day to day.
hillaryboucher Twitter, wunderlist, email, yammer, instagram
Jessicalowens Mobile Apps I use daily: Flipboard
AGungormez Google Drive app, Dropbox app, and Outlook to harass me with emails all day
scottmoore My phone apps replicate computer: access to community environment, email, skype or IM, Trello
Q3) Do you have the perfect measurement tool? If so, what is it, and is it free or paid? If not, why not?
vargasl Will sound like a broken record. There is no magic solution for insight. I use excel to aggregate / splice & dice.
SueOnTheWeb is there such a thing as the perfect measurement tool? lol. I have to bolt different ones together for my cmty reports.
cebsilver he perfect measurement tool? There is no perfect. There is only acceptable. Such as Google Analytics.
comfactscom It all depends on what you are trying to measure. FB Insights is great for FB, and SocialBro is great for Twitter (both free).
KristenDaukas I LOVE SocialReport.. reasonably priced and VERY robust
CATrio Wish there was a perfect measurement tool! Don’t think the social industry is there yet. You need a combo of tools.
Q4: Where do you find community management resources? (Not social media resources)
duzins the emint group on yahoo, definitely.
vargasl Lately, tool inspiration is coming from how urban planners measure impact. What methods/tools can be adapted?
This digest is taken from the #cmgrchat that took place on Wednesday, May 15th, 2012.